Privacy Policy
Last updated: June 2026
1. Introduction
ekhayalakho.com ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services, in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
2. Information We Collect
We may collect the following information:
- Full name, email address and phone number (when registering or booking)
- Property details and listing information submitted by you
- Payment proof documents (for listing fees and commissions)
- Banking details entered for owner payouts (stored securely)
- Device and usage data for analytics and security purposes
3. How We Use Your Information
- To process and manage property listings and bookings
- To communicate booking confirmations and status updates
- To verify payments and manage commissions
- To improve our platform and services
- To comply with legal obligations under South African law
4. Sharing of Information
We do not sell or rent your personal information to third parties. We may share information with service providers who assist us in operating the platform (e.g. email delivery, file storage), strictly under confidentiality agreements. Your banking details are only used for processing payouts and commission collection.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the internet is completely secure. We encourage you to use strong passwords and protect your account credentials.
6. Your Rights (POPIA)
Under POPIA, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Object to the processing of your information
To exercise these rights, contact us via WhatsApp at +27 72 218 5066.
7. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
ekhayalakho.com · Ermelo, Mpumalanga, South Africa
WhatsApp: +27 72 218 5066